REAL RESULTS,
THOUGHTFULlY CRAFTED.
NEW PROJECT
! ! !
NEW PROJECT ! ! !
JUNGLE GUIDES INTERNATIONAL GO-TO-MARKET PLANNING AND STRATEGY.
Project Kick-Off
Growth Stage: Customer Success TransformationTransforming Customer Success into a Revenue Engine
Increased Net Revenue Retention from 92% to 118% (+26 pts)
Reduced churn by 38% within 2 quarters
Increased product and service adoption by 30%
Early Stage SaaS: Customer Education & User ExperienceBUILDING A Customer Education & UX Function from the Ground Up
Increased product adoption by 35%
Improved engagement across key workflows by 30%
Reduced support dependency through improved UX
Established two scalable, cross-functional capabilities
Early Stage SaaS: Employee and Customer Technical OnboardingSaaS Technical Onboarding That Accelerates Time-to-Value
Reduced time-to-value by 35%
Increased onboarding completion to 85%+
Reduced support requests by 40%
Improved early-stage retention by 25%
Early Stage SaaS: Value-based Sales OnboardingFrom Features to Value-BASED SELLING: Sales Onboarding TRANSFORMATION
Reduced ramp time by 30%
Increased quota attainment by 25%
Improved messaging consistency
Increased early-stage conversion by 20%
Exploration: Music Education Design and Product DevelopmentMusic Learning Experience for Engagement & Retention
Increased engagement by 40%+
Improved knowledge retention by 30%
Reduced drop-off by 25%
Increased completion rates
“Working with Kaylyn transformed how we approach growth and process—all in one partnership. As an amazing facilitator and educator, Kaylyn taught us how to take a design thinking approach and its application in designing employee journeys and people strategy.”
— Human Resources Team“Kaylyn possesses a rare blend of expertise, adaptability, and leadership qualities that are bound to bring success to any team or project. She has also been an absolute delight to work with, and I would choose to work with her again in a heartbeat.”
— Product & Engineering Executive“We've always been impressed by her innovative approach, strategic thinking, ability to consult with cross-functional partners to get things done, and her diverse skill set. She brings a design and people-centric approach to problem-solving and consistently thrives in complex and challenging environments.”
— SaaS Executive Team“Kaylyn excels at connecting the dots and seeing the bigger picture, making meaningful contributions and innovations across our business.
Kaylyn knows that HOW things get done for a client is just as important as WHAT gets done.”
— Global Pharmaceutical L&D LeaderIf people are struggling to understand or use what you’ve built, let’s fix it.
DOWNLOADS.
LEARNABILITY FRAMEWORK
Diagnose: Identify where understanding and adoption breaks
This free framework helps you identify where users get confused, hesitate, disengage, or rely on support; so you can create experiences that feel intuitive from the start.
If people rely heavily on support, hesitate during onboarding, or struggle to progress independently, this framework will help you pinpoint why.
U.S. TRAVEL AND HOSPITALITY INDUSTRY
White Paper: The Rise of Experience-led Travellers
This free research-driven report explores how experience-led hospitality is reshaping the U.S. short-term rental industry and why traditional positioning is becoming less effective in a saturated market.
If your brand is still competing primarily on property features and pricing, this report will help you understand what modern travellers value most and how to position your brand accordingly.